Leadership Training
for Skilled-Trade and Technical Teams

Practical, on-site training for leaders at every level of your organization.

Dean Heiss and Laura Faro

Strong Technical Skills Don’t
Automatically Make Strong Leaders

Many leaders are promoted because they're great at the work. Leading people takes a different
set of skills, and most never get formal training in it.

Our training gives your leaders practical skills they can use right away, built around the real situations they face on the job.

Who It’s For

We work with organizations of all sizes that rely on skilled and technical employees.

We train all levels of leadership, from aspiring and new leaders to mid-level managers, experienced leaders and executives.

Every program is built around what your leaders need. Here are just some of the topics we can help them with:

What We Cover

Leadership Traits

Identifying strengths in areas like emotional intelligence, decisiveness and adaptability, and where to grow.

Building Trust

Setting the tone through daily actions and building credibility over time.

Effective Communication

Giving clear direction on what’s expected and what success looks like, and listening to understand.

Building Effective Teamwork

Setting clear goals and roles, encouraging open communication and creating a shared culture.

Holding Employees Accountable

Setting clear expectations, addressing issues with facts and following through consistently.

Performance Management

Finding the root cause of underperformance, building action plans and documenting performance issues clearly and consistently.

Conflict Resolution

Separating what happened from what they assume, so they resolve issues instead of escalating them.

Managing and Motivating Different Employees

Working with generational differences and different work styles, and giving each person what they need.

Having Difficult Conversations

Preparing well, staying calm and keeping hard conversations focused on the facts.

Goal Setting and Development Plans

Setting SMART goals, identifying skill gaps and building clear growth plans for their people.

Breaking Down Silos

Aligning priorities across teams and working together, so work doesn’t get stuck between groups.

Leading Through Change

Helping their teams understand change and move through it.

Need a specific topic? Tell us what you have in mind, and we’ll develop it for you.

Our training is hands-on and engaging.
Your leaders practice these skills through activities, role-playing and interactive discussions.

How It Works

Discovery Call

We learn about your team, your goals and the challenges your leaders are facing.

Together, we choose the topics that matter most and tailor the training to your organization.

A Plan Built for Your Team

We come to you. Training usually runs a full day or more, depending on how many topics you choose.

On-Site Training

What Clients Say


"Dean and Laura spent time developing a workshop that met our specific needs. As a result, our leaders felt the training was beneficial, engaging, and fun. They left the workshop with many ideas and feeling more confident leading their teams."


“This training is truly a best‑kept secret. Whether you’re developing new leaders or strengthening seasoned managers, D&L Leadership delivers. I’ve partnered with them twice with equally excellent results.”

Whether you’re developing new leaders or strengthening experienced ones, we’d love to hear what you’re working toward. Tell us about your team and your goals, and we’ll figure out the right next step together. No pressure. Just a conversation.

Let’s Talk About Your Team