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Bad news doesn’t get better with time. This playbook helps you tell a client, leader, or stakeholder early, own what happened, and bring a plan, so the conversation builds trust instead of costing it.
INSIDE THE PLAYBOOK (1 page)
A 3-step framework: Share the News, Explain the Fix, Set the New Plan
Two-minute prep so you walk in clear
Real wording for the hardest part
A short checklist for your next move
THE COMPANION TOOL: Difficult Conversation & Recovery Planner (4 pages)
Helps you get clear on the facts and impact, check accountability, build your recovery plan and message, anticipate questions, and plan how you’ll rebuild trust afterward.
USE THIS WHEN
You need to deliver bad news
A client expectation won’t be met
A commitment is at risk
A mistake needs immediate communication
YOU’LL KNOW IT’S WORKING WHEN
Stakeholders hear the news directly
A recovery plan is understood
Communication remains proactive
WHAT YOU GET
Instant download: one zip file with three print-ready PDFs (US Letter). The playbook, the Difficult Conversation & Recovery Planner, and a one-page Before You Begin guide.
Bad news doesn’t get better with time. This playbook helps you tell a client, leader, or stakeholder early, own what happened, and bring a plan, so the conversation builds trust instead of costing it.
INSIDE THE PLAYBOOK (1 page)
A 3-step framework: Share the News, Explain the Fix, Set the New Plan
Two-minute prep so you walk in clear
Real wording for the hardest part
A short checklist for your next move
THE COMPANION TOOL: Difficult Conversation & Recovery Planner (4 pages)
Helps you get clear on the facts and impact, check accountability, build your recovery plan and message, anticipate questions, and plan how you’ll rebuild trust afterward.
USE THIS WHEN
You need to deliver bad news
A client expectation won’t be met
A commitment is at risk
A mistake needs immediate communication
YOU’LL KNOW IT’S WORKING WHEN
Stakeholders hear the news directly
A recovery plan is understood
Communication remains proactive
WHAT YOU GET
Instant download: one zip file with three print-ready PDFs (US Letter). The playbook, the Difficult Conversation & Recovery Planner, and a one-page Before You Begin guide.