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When two people on your team are in conflict, everyone feels it. This playbook helps you step in as a neutral leader, move the focus from who’s right to what happens next, and leave both people with clear working agreements.
INSIDE THE PLAYBOOK (1 page)
A 3-step framework: Frame It, Align It, Own It
Two-minute prep so you walk in clear
Real wording for the hardest part
A short checklist for your next move
THE COMPANION TOOL: Conflict Resolution Worksheet (3 pages)
Guides you through each person’s perspective, separating facts from assumptions, finding the shared goal, and writing working and communication agreements you can follow up on.
USE THIS WHEN
Team friction is affecting results
Conflict is becoming personal
Communication has broken down
Collaboration is suffering
YOU’LL KNOW IT’S WORKING WHEN
Both people are heard
Clear agreements are established
Leader involvement decreases over time
WHAT YOU GET
Instant download: one zip file with three print-ready PDFs (US Letter). The playbook, the Conflict Resolution Worksheet, and a one-page Before You Begin guide.
When two people on your team are in conflict, everyone feels it. This playbook helps you step in as a neutral leader, move the focus from who’s right to what happens next, and leave both people with clear working agreements.
INSIDE THE PLAYBOOK (1 page)
A 3-step framework: Frame It, Align It, Own It
Two-minute prep so you walk in clear
Real wording for the hardest part
A short checklist for your next move
THE COMPANION TOOL: Conflict Resolution Worksheet (3 pages)
Guides you through each person’s perspective, separating facts from assumptions, finding the shared goal, and writing working and communication agreements you can follow up on.
USE THIS WHEN
Team friction is affecting results
Conflict is becoming personal
Communication has broken down
Collaboration is suffering
YOU’LL KNOW IT’S WORKING WHEN
Both people are heard
Clear agreements are established
Leader involvement decreases over time
WHAT YOU GET
Instant download: one zip file with three print-ready PDFs (US Letter). The playbook, the Conflict Resolution Worksheet, and a one-page Before You Begin guide.